How to Ahelp

"Ahelp" is short for *admin help* — the in-game channel for talking to the maintainer. Press OpenAHelp to open it.

When to ahelp

You think someone broke a rule.
You're stuck on something the game can't explain — bug, weird interaction, you can't tell if you're allowed to do a thing.
Something rules-adjacent happened to you and you'd like a quick read.
You want to report harassment, slurs, doxxing, or anything in the always-on community rules tier.

If you're not sure whether something is ahelp-worthy, ahelp anyway. Better one extra ping than a quiet bad situation.

What to include

Three things make an ahelp easy to act on:

What happened. Short and concrete: "X attacked me unprovoked at the bar," not "X is being weird."
Where, roughly. Department, room, or coords if you have them.
Who's involved. Other players' character names if you know them.

Screenshots help if it's visual. You don't need to write an essay — three sentences is plenty.

What to expect

VS14 has one maintainer. They might respond in seconds, they might respond after the round ends, they might respond the next day. The ticket sticks around either way; nothing gets dropped.

If the round's still going and the situation is actively unsafe (someone's actively harassing you, you're being chain-murdered), say so explicitly so it gets prioritized.

Don't disconnect mid-conversation without saying so. "I have to log, can we follow up later" is fine. Silent exits make resolution harder.

What ahelp isn't

It's not the appeals process. If you're already banned and want to dispute it, head to /appeals on the website. The in-game channel doesn't reach you when you're banned out.
It's not a rules debate. Ahelp is for situations, not for arguing rule wording. If you think a rule is wrong, raise it after the round in Discord or on GitHub.
It's not OOC chat. Don't ahelp to ask whether someone wants to RP a thing — that's metacomms-adjacent and wastes admin attention.